Hotel Apology Letter Sample for Bad Service to the Guest

Guests who are staying at the hotel occasionally can be disappointed with service or facilities at the hotel. Hotel management should be very attentive to guests with complaints and seek a timely and a satisfactory solution to the problem and also send a personalized apology letter to hotel guests. Here is the hotel apology letter sample.

Hotel apology letter sample

Date: September 10, 2016

Dear (Receiver),
Please let me introduce, I am (your name) (your position) (hotel name) (city name). My guest service team has advised me of the service you received during your stay with us. For the first and foremost please take my sincerest apology for the less than satisfactory experience you have had so far with regards to being reporting maintenance issues but nothing was resolved.

We always try to provide the best service to our guest and especially our regular guest like you. And on the occasion, we didn’t exceed our basic expectation. Our hotel has always taken pride in ensuring that our guests have the feeling of it being at home away from home. Our main aim being guest satisfaction and quality delivery. We do not take our guests and their wellbeing seriously and hope to meet our guest’s expectations and we have failed greatly on this occasion.

As a gesture of our sincere apology to you, we would like to offer you a platter and bottle of wine. We hope that you will afford us the opportunity to regain your trust in the duration of your stay and please do not hesitate to contact me.

Yours Sincerely,
(Your Name)
(Your Position)
(Your hotel name)

Hotel Apology Letter Sample for Bad Service to the Guest

Hotel Apology Letter

Hotel apology letter to the guest

Guests who are staying at the hotel occasionally can be disappointed with service or facilities at the hotel. Hotel management should be very attentive to guests with complaints and seek a timely and a satisfactory solution to the problem and also send a personalized apology letter to guests. Bad service can damage company’s reputation in the business world and social media where the reach extends far beyond a customer’s immediate circle.This kind of apology letter should be written from the perspective of the customer behalf. An effective apology may help in gaining back the confidence of your business partners and clients.

In your letter make sure you have written all the important details which are related to your complaint. Express what action you want to be taken.

Date: September 20, 2016

Dear valued customer,
Please let me introduce, I am (your name) (your position) (hotel name) (city name).  Please accept my sincerest apology on behalf of our hotel.I am very sorry to know about your experience at our hotel yesterday evening.For the first and foremost please take my sincerest apology for the less than satisfactory experience you have had so far with regards to being reporting maintenance issues but nothing was resolved.

You deserve only the best service, especially when you are an esteemed and regular customer of our hotel. We are investigating our staff and will take proper action. We would also like to thank you for your patience while you were in the hotel. I would also like to thank you for bringing our attention into this matter. It will help us to improve our service in future.

We always try to provide the best service to our guest and especially our regular guest like you. And on the occasion, we didn’t exceed our basic expectation. Our hotel has always taken pride in ensuring that our guests have the feeling of it being at home away from home. We do not take our guests and their wellbeing seriously and hope to meet our guest’s expectations and we have failed greatly on this occasion.

As a gesture of our sincere apology to you, we would like to offer you a platter and bottle of wine. We hope that you will afford us the opportunity to regain your trust in the duration of your stay and please do not hesitate to contact me.

Yours Sincerely,
(Your Name)
(Your Position)
(Your hotel name)

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