In Customer Mania!, Ken Blanchard, one of all America’s biggest bestselling authors and provoking exact business leaders, great writer of the key to first customer service—creating a people-oriented, performance-driven, customer-first organization.
Customer service is the single most pressing downside for business managers and other people in any service or sales operation, especially at the retail level.
In fact, several consultants believe that you just build a business from the customer up. With coauthors Jim Ballard and Fred oscine, Blanchard explains why the customer is that the actual origin from that to do a prospering business.
As our goal is to become the best restaurant operator in the industry, we believe that it can only be achieved by focusing exclusively on our customers.
We train all our team members and officials on ‘Customer Mania’, to enlighten them about the importance of being passionate about our customers.
Not only do well listen and respond to our customer’s needs, but we also try to go far above their expectations.
What is Customer Mania?
Customer mania is doing the ordinary in an extraordinary way, and being obsessive to go the extra mile to make our customers happy.
The objective is to satisfy all our customers in every possible way, i.e. not only serving their desired items, accurately and promptly but also making sure that there is absolutely no compromise in our hospitality.
We are always determined and ready to give them something extra; something they do not usually expect from other business stores. Such a surprising and delightful experience gives them, even more, reasons to return!
Essential steps for making customer mania
By drawing on examples from the world’s largest edifice company, Yum! — owner of KFC, Taco Bell, Pizza Hut, Long John Silver’s, and A&W Restaurants — the authors make a case for however any company, massive or little, will develop a unified, people-first, customer-oriented culture. Full of practical insights, Customer Mania! Emphasizes four essential steps:
1. Set your sights on the proper target: The Very second line grows from taking care of shoppers and making remarkable surroundings for your folks.
2. Treat Customers in the appropriate manner: Confirm the sort of expertise you would like your customers to possess as they act with each part of the corporate.
3. Treat workers the proper way: Use ways starting from sensible hiring to coaching and development to managing performance and making a recognition culture.
4. Build the correct reasonable leadership: You cannot have a go at it all yourself, therefore let your folks place their brains to figure so support all the manner.
By hoping for these ideas, businesses everyplace will cultivate choleric and committed team members WHO contribute to the company’s overall success.
From chief executive officer to middle manager to the person facing the buyer, customer Mania! maybe a paramount tool for enhancing their expertise and their customers.
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