Sample Apology Letter to the Patient from Hospital

Dear (Receiver’s Name),
Hope you are keeping well. I have been informed that you are dissatisfied with the patient care at (Name of the Hospital). That’s why I would firstly like to apologize for the extreme inconvenience that you have faced. I, therefore, decided to write to you personally and accept our awful mistakes. I am really sorry to hear that your experience has not met the high standard we hold. We try to provide the best care for all our patients, and your complaint is being treated with all due consideration.

In your complaint, you said that you have to wait for one extra day for the operation. I feel very regretful about that. Actually, our staff scheduled two operations at the same time and the other patient required operation immediately because of his critical condition at the moment we had to take a decision of operating him first. I understand that it had caused you and your loved ones a lot of trouble. And I deeply regret this and would like to apologize for the same.

Finally, you have informed us that you will not be returning to our hospital. I feel very sorry to hear it and hope that you consider it. We would be very happy to transfer you to a new doctor. If you decide to leave please contact us (contact information) so that we can release your medical records and transfer them to your new doctor.

Thank you for notifying us of the problem. We wish you all the best.

Sincerely,
(Your Name)