A sincere apology that expresses regret and acknowledges shortcomings can help patients come to term with something that has gone wrong and can also help nurses. But saying sorry to a patient is the most difficult part. A sincere and promote apology, using appropriate language and tone, can help those involve come to term with something that has gone wrong. Apologizing is a key part of our lives. It can be extremely powerful if it had done well. Use regret, reason, and remedy. You should avoid being vague, passive or conditional. Here on this page, a sample apology letter to the patient is provided. Hope that it will help you.
Sample Apology Letter to the Patient from Hospital
|Date: September 20, 2016
Dear (Receiver’s Name),
In your complaint, you said that you have to wait for one extra day for the operation. I feel very regret for that. Actually, our staff scheduled two operations at the same time and the other patient required operation immediately because of his critical condition at the moment we had to take a decision of operating him first. I understand that it had caused you and your loved ones a lot of trouble. And I deeply regret and would like to apologize for the same.
Finally, you have informed us that you will not be returning to our hospital. I feel very sorry to hear it and hope that you consider. We would be very happy to transfer you to a new doctor. If you decide to leave please contact us (contact information) so that we can release your medical records and transfer to your new doctor.
Thank you for notifying us of the problem. We wish you all the best.
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