Guests who are staying at the hotel occasionally can be disappointed with the service or facilities at the hotel. Hotel management should be very attentive to guests with complaints and seek a timely and satisfactory solution to the problem and also send a personalized apology letter to hotel guests. Here is the hotel apology letter sample.
Hotel apology letter sample
| Date: September 10, 2022
Dear (Receiver), We always try to provide the best service to our guests and especially our regular guests like you. And on the occasion, we didn’t exceed our basic expectations. Our hotel has always taken pride in ensuring that our guests have the feeling of it being at home away from home. Our main aim is guest satisfaction and quality delivery. We do not take our guests and their well-being seriously and hope to meet our guest’s expectations and we have failed greatly on this occasion. As a gesture of our sincere apology to you, we would like to offer you a platter and a bottle of wine. We hope that you will afford us the opportunity to regain your trust for the duration of your stay and please do not hesitate to contact me. Yours Sincerely, |
Hotel apology letter to the guest
Guests who are staying at the hotel occasionally can be disappointed with the service or facilities at the hotel. Hotel management should be very attentive to guests with complaints and seek a timely and satisfactory solution to the problem and also send a personalized apology letter to guests.
Bad service can damage a company’s reputation in the business world and social media where the reach extends far beyond a customer’s immediate circle. This kind of apology letter should be written from the perspective of the customer behalf. An effective apology may help in gaining back the confidence of your business partners and clients.
In your letter make sure you have written all the important details which are related to your complaint. Express what action you want to be taken.
| Date: September 20, 2022
Dear valued customer, You deserve only the best service, especially when you are an esteemed and regular customer of our hotel. We are investigating our staff and will take proper action. We would also like to thank you for your patience while you were in the hotel. I would also like to thank you for bringing our attention to this matter. It will help us to improve our service in future. We always try to provide the best service to our guests and especially our regular guests like you. And on the occasion, we didn’t exceed our basic expectations. Our hotel has always taken pride in ensuring that our guests have the feeling of it being at home away from home. We do not take our guests and their well-being seriously and hope to meet our guest’s expectations and we have failed greatly on this occasion. As a gesture of our sincere apology to you, we would like to offer you a platter and a bottle of wine. We hope that you will afford us the opportunity to regain your trust for the duration of your stay and please do not hesitate to contact me. Yours Sincerely, |
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