Sample Apology Letter for Bad Service

To write an apology letter for bad service should be very formal and standard procedure for any company. Bad service can damage company’s reputation in the business world and social media where the reach extends far beyond a customer’s immediate circle.

In your letter make sure you have written all the important details which are related to your complaint. Express what action you want to be taken in relation to the complaint that you have made. You must end in a positive and genial tone.

Apology letter for bad service

Date: September 10, 2016


Dear valued customer,
Please accept my sincerest apology on behalf of my company. I am very sorry to know about your experience at our restaurant yesterday evening. I know it seems appalling when a plan has not executed the way in which it should have been. We want our customers to enjoy at our restaurant, so your disturbing experience is a very serious concern for us.

You deserve only the best service, especially when you are an esteemed and regular customer of our restaurant. We are investigating our staff and will take proper action. We would also like to thank you for your patience while you were in the restaurant. I would also like to thank you for bringing our attention into this matter. It will help us to improve our service in future.

In conclusion, I wish that this matter will be settled as everything that transpired has caused a great deal of stress and hassle on my part. If there are any other issues that need to be addressed, now or in the future, please don’t hesitate to contact me personally by phone, email or in personally. I will look forward from you regarding this matter soon.


Yours sincerely,
(Your Name)
(Your position)
(Company Name)

Apology letter for bad service

Apology Letter for Bad Service

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1 comment for “Sample Apology Letter for Bad Service

  1. Robin
    December 21, 2018 at 1:38 PM

    You always publish some useful letter sample, this was helpful for me, thanks for publishing.

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