Sample Apology Letter for the Delay Delivery

Dear valued customer,
We have got your e-mail as a complaint about the delay in our delivery process week. I know that it was very important that I am on time to send you the prerequisite materials and I’m very sorry for not being on time. This is a disappointment for those who had their hopes raised. We duly apologize for not satisfying you properly and we assure you that this won’t happen again. We are taking all necessary steps in order to get all the details about this delay in delivery.

Thank you so much for drawing our attention to this matter. From this problem investigation, we will be able to know about the root of the problem and then we will find the solution to the problem and will make sure that no further delays will be made. You will be glad to know that we are sending you a complimentary gift as an apology so that you remained our valued customer. Our valued customers are our asset and this is our foremost priority that we satisfy our loyal customers.

In the future, we will exercise better organization to ensure that we are more punctual. We will make sure to keep you up to date on our offers. If you can offer additional insight as to how to improve our punctuality, we are willing to listen and learn.

Sincerely,
(Your name)
(Your position)
(Company Name)
(Address)

Dear Sir,
First, let me introduce myself. I am (Your Name), (Your position), (Your Company Name). I would like to thank you for being with us for 2 years. You are one of the most regular and respective customers in our company. We value our long-time relationship. Three days ago, you came to our shop and buy some necessary things. You told us about home delivery. We agreed with your proposal as you are one of the most sincere customers.

But when we were trying to send your goods, we came to know that there was a vehicle strike and it will continue for two days. We were trying to contact you but you didn’t reply to our emails and calls. Because of the strike, we can’t send these goods to your home in time. Please accept my sincerest apology on behalf of our company. We are extremely sorry for not sending your goods on time. We are also sorry for the inconvenience that you have faced only because of us.

In our company, customer satisfaction is the first priority. For your satisfaction, we are sending you a (Tell what you like to send as the penalty). We hope that this won’t affect our two years relationship. In future, we will try that this kind of problem never happens again. We are also thankful for your patience. We will look forward to you.

Sincerely,
(Your Name)
(Your Position)
(Your Company Name)
(Address)