Sample Apology Letter to a Client for Service Problem

Customer satisfaction is the first priority in all business. But there is a proverb that “everyone makes mistakes”. Losing a customer can be very costly in the business world. A formal business apology letter is crucial if you make a mistake. For bad service, apology letter writing should be very standard for any company. An apology letter should be written from the perspective of the customer behalf. Here is a sample of apology letter to a client.

Sample apology letter to a client

Date: September 9, 2016

 

Dear (Client’s Name),
Last night we received your email. It is our great concern and regret for us. On your email, you outlined that (List the problem and date when the problem occurred).

First of all, I apologize on behalf of (The person who made the mistake), I would like to personally apologize for the inconvenience which you have faced last day. We take full responsibility for the mistake and assure you to take necessary steps to for preventing such kind of problems happening in the future. Thank you so much for bringing our full attentions on our lacking’s.

At our company, Customers satisfaction is our first priority and we take pride on it. But, it is a matter of sorrow that we can’t meet your expectations. Honestly, we deeply value of your relationship with us (or company name) and we also asked you to please feel free to provide feedback about our service.  Please give your valuable comments on our comment box. Your comments will help us to meet with our lacking’s. We will look forward to you and continue our service to you as a valued customer.

 

Always in your service,
(Your Name)
(Your Position)

apology-letter-to-a-client

Apology Letter to a Client

Professional apology letter to a client

Writing a professional apology letter to client should be very formal and standard procedure for any company.Losing a customer can be very costly in the business world. A formal business apology letter is crucial if you make a mistake.There should be a specific reason behind the letter of apology. A sample apology letter to the company is provided on this page with the right format. It may help you to write a formal apology letter.

If you have done any mistakes with customers, an apology letter is must be needed. It will help you to maintain customer’s faith in your service.

Date: September 13, 2016

 

To
(Receiver’s Name)
(Position)
(Name of the company)
(Address)

 

Dear Sir,
Let me introduce myself, I am (your name), (your position), (company name).Last night we received your email. It is our great concern and regret for us. On your email, you outlined that (List the problem and date when the problem occurred). Please accept my sincerest apology on behalf of my company.I am extremely sorry to know about your experience at our shop. I am really very apologetic to know about (Problem details).We are taking necessary steps to make sure that this type of problem does not happen again in future. We are taking necessary steps to make sure that this type of problem does not happen again in future.

You deserve only the best service, especially when you are an esteemed and regular customer of our company. We are investigating our staff and will take proper action. We would also like to thank you for your patience. I would also like to thank you for bringing our attention into this matter. It will help us to improve our service in future.

 

Yours Sincerely,
(Your Name)
(Your Position)

You May Like Also

Leave a Reply

Your email address will not be published. Required fields are marked *